Before sending your item back to us, please make sure it fits the criteria:
- Returns are accepted within 30 days of receiving your order.
- No returns on items that have been washed!
- Make sure there's no makeup, self-tanner or stains of any sort.
- Original tags must be on the item(s). (Some of our items come to us from our vendors without any tags! So, don’t worry if you were sent an item without a tag. We keep note of what is/isn’t tagged.)
- Item(s) must never be worn other than to try it on.
- Items greater than 15% off are final sale!
**PLEASE NOTE: items purchased from our “Take $10 Tuesday” are ok to exchange / return! ANY other sale items greater than 15% off WILL not qualify. If you ship it back to us, you will not receive a credit.
If and when the item(s) you want to return fit the criteria above, you may return your item(s) within 30 days (updated as of Nov.14. 2022) of RECEIVING your order for your store credit.
To start your return, email our team at email@example.com within the 30 day window with "return request" in the subject line. Please include your order number, the item you wish to return, and the reason for returning. Please drop off the return at your local USPS within 5 days of receiving or we will void the label. Once we receive your return, our return team will deduct a flat $5 fee from your store credit in order to keep the return process as easy as possible for you!
Once we receive your item(s), if they meet all criteria above, we will process the return and issue your store credit within one week of receiving. If the package is lost in the mail and never makes it to us, we are not responsible to issue you a credit! Please contact USPS to file a claim and check your insurance on the package.
DO WE OFFER EXCHANGES?
Yes, we offer exchanges! Please e-mail firstname.lastname@example.org with "EXCHANGE REQUEST" in the subject line. Please include your name, order number and what size/item you wish to exchange for within the e-mail. We will only be able to fulfill your exchange request if we have the inventory in stock, or a restock shipment on the way. Once we receive your exchange request, we will e-mail you with the shipping label to mail back the item that's not quite right. Once we receive the item at our warehouse, we will ship you the size/item requested. You do no have to pay shipping on the correct size package! We'll take care of that for you! If we do NOT have the item in stock in the size you wish to exchange for, we will immediately issue you store credit instead.
*updated as of 8.5.21
We are not responsible for lost packages! Once it leaves the Set Apart warehouse, it is no longer our responsibility. We know, it's very unfortunate when this happens! If your tracking number shows your package arrived but you don't have it, you are responsible for reaching out to your local USPS to file a claim.
*updated as of 8.5.21
If you received a product that was damaged or defective, we will issue you a full refund! We try our VERY best to inspect each and every item of inventory, but we are humans that make mistakes sometimes behind this small business! We appreciate an extension of grace, as mistakes are never our intentions and we work so hard here! We always want you to be fully satisfied with your orders! You must e-mail us at email@example.com within THREE days of receiving your damaged product in order to be refunded. If we are contacted any later than that, you will not qualify for a refund! Send your name, order number, and PHOTOS of the damaged item. We will get back to you within 3 business days. You will not be responsible for shipping back! We simply will just refund your original method of payment.
SHOP SET APART
1144 TALLEVAST RD
SARASOTA, FL 34243