RETURN POLICY

We're SO sad your item didn't work out! We know it happens though, so we're here and happy to help! We will issue you a Set Apart e-gift card that never expires so you can shop for something else that suits you better! :) Here's how start your return process...

Before sending your item back to us, please make sure it fits the criteria:

  • No returns on items that have been washed! 

  • Make sure there's no makeup, self-tanner or stains of any sort.

  • Original tags must be on the item(s). (Some of our items come to us from our vendors without any tags! So, don’t worry if you were sent an item without a tag. We keep note of what is/isn’t tagged.) 

  • Item(s) must never be worn other than to try it on.

  • Items greater than 15% off are final sale!
    **PLEASE NOTE: items purchased from our “Take $10” are ok to exchange / return! ANY other sale items greater than 15% off WILL not qualify. If you ship it back to us, you will not receive a credit!

If and when the item(s) you want to return fit the criteria above, you may return your item(s) within 15 days of RECEIVING your order for your store credit. As a small business, we spend a great deal of money keeping shipping free on all orders, so we ask you pay to ship it back since we pay to ship out! Shipping fees and labels for returns are your responsibility. (Thank you for understanding!) Inside of your return, please include your full name, address, and order #. (Simply including the packing slip you receive with your order is the easiest way to for us to handle your return as quickly as possible!)


PLEASE SEND TO OUR WAREHOUSE IN FL:

SHOP SET APART
1144 TALLEVAST RD
UNIT 106
SARASOTA, FL 34243

 

If you have any additional questions or concerns, you can e-mail us at hello@shopsetapart.live.

Once we receive your item(s), if they meet all criteria above, we will process the return and issue your store credit within five business days of receiving. If the package is lost in the mail and never makes it to us, we are not responsible to issue you a credit! Please contact USPS to file a claim and check your insurance on the package.


DO WE OFFER EXCHANGES?
Yes, we offer exchanges! Please include your order form inside of your return package with "EXCHANGE REQUEST" written on it. Please also include your name, order number and what size you wish to exchange for. We will only be able to fulfill your exchange request if we have the inventory in stock, or a restock shipment on the way. If a restock shipment is on the way, we will gladly set one aside just for you to ship out once we receive it. Once we first receive your item that is in new condition, we will process your exchange and send you your correct size within five business days (unless the restock is delayed.. we will notify you if this happens!). The customer is responsible for shipping fees to get the exchange to us. You do no have to pay shipping on the correct size package! We'll take care of that for you! If we do NOT have the item in stock in the size you wish to exchange for, we will immediately issue you store credit instead. 

LOST PACKAGES
*updated as of 8.5.21

We are not responsible for lost packages! Once it leaves the Set Apart warehouse, it is no longer our responsibility. We know, it's very unfortunate when this happens! If your tracking number shows your package arrived but you don't have it, you are responsible for reaching out to your local USPS to file a claim.

DEFECTIVE/DAMAGED ITEM
*updated as of 8.5.21

If you received a product that was damaged or defective (ex: a hole in a shirt), we will issue you a full refund! We try our VERY best to inspect each and every item of inventory, but we are humans that make mistakes sometimes behind this small business! We appreciate an extension of grace, as mistakes are never our intentions and we work so hard here! We always want you to be fully satisfied with your orders! You must e-mail us at hello@shopsetapart.live within THREE days of receiving your damaged product in order to be refunded. If we are contacted any later than that, you will not qualify for a refund! Send your name, order number, and PHOTOS of the damaged item. We will get back to you within 3 business days. You will not be responsible for shipping back! We simply will just refund your original method of payment.