If you have a standard return, please see our "return policy" page!
*updated as of 8.5.21
We are not responsible for lost packages! Once it leaves the Set Apart shop, it is no longer our responsibility. We know, it's very unfortunate when this happens! If your tracking number shows your package arrived but you don't have it, you are responsible for reaching out to your local USPS to file a claim.
If you send a return for store credit and it never arrives to us, please send us an e-mail to: firstname.lastname@example.org with the tracking information for proof it was sent. We are not responsible for refunding any lost returns!