Orders cannot be cancelled once placed! Under no circumstance. We have separate teams in our warehouse handling customer service / handling packing incoming orders. It is not possible to hold our packers responsible for handling DMs/emails requesting to cancel orders once placed! Each team member works a different shift, and we keep things as simple as we possibly can for our hard workers to strictly focus on getting your orders to YOU ASAP! If you’re no longer interested in your product, you can return it and follow the steps on our return policy page.